SHREE VAISHNAV
Marble Moorti
Shipping Policy
Safe and secure delivery of your handcrafted marble products.
At Shree Vaishnav Moorti Emporium, we take special care in packing and shipping marble murtis, statues, temples and other handcrafted products because of their weight, size and fragile nature.
1. Shipping Locations
We provide shipping within India and also serve international customers, subject to destination availability and applicable shipping regulations.
2. Processing Time
Ready-stock products are generally processed after payment confirmation. Customized and made-to-order products require additional production time.
The estimated production or dispatch timeline will be communicated to the customer before or after order confirmation, depending on the product.
3. Custom Products
Customized marble murtis may require additional time because each product is individually designed, carved, polished and finished according to the customer's requirements.
4. Packaging
Marble products are carefully packed using appropriate protective materials. Larger and international shipments may be packed in customized wooden crates with protective padding.
5. Shipping Charges
Shipping charges may vary depending on the product's weight, dimensions, destination, packaging requirements and shipping method.
For large, heavy, customized or international orders, shipping charges may be calculated separately and communicated before dispatch.
6. Delivery Time
Delivery time depends on the destination, courier/logistics provider, customs clearance and other external factors.
Estimated delivery timelines are not guaranteed delivery dates.
7. International Shipping
International shipments may be subject to customs clearance, import duties, taxes and regulations of the destination country.
Unless specifically stated in the order quotation, customs duties, import taxes and destination-country charges are the responsibility of the customer.
8. Tracking
Where tracking is available, shipping or tracking information may be shared with the customer after dispatch.
For customized orders, we may also provide progress photographs or videos through WhatsApp during production where applicable.
9. Damaged Shipment
Because marble products are fragile, customers should inspect the package immediately upon delivery.
If the package appears damaged, customers should:
- Take photographs of the outer packaging.
- Record an unboxing video whenever possible.
- Take photographs of the product and internal packaging.
- Contact us immediately with the order details.
10. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Additional shipping charges may apply if an order has to be re-shipped because of an incorrect or incomplete address provided by the customer.
11. Delayed Delivery
Delays may occur due to weather, customs, transportation disruptions, public holidays, strikes, government restrictions or other circumstances beyond our control.
12. Contact Us
Phone: +91 8824149405
Email: shreevaishnavmoorti@gmail.com
