Return Policy

At Shree Vaishnav Moorti Emporium, every marble product is carefully inspected and packed before dispatch. Because our products may be fragile, heavy and handcrafted, returns are subject to the conditions below.

1. Eligible Returns

A return or replacement may be considered when:

• The wrong product was delivered.
• The product arrived significantly damaged during transportation.
• The product has a manufacturing defect that was not disclosed before purchase.
• The delivered product materially differs from the confirmed order specifications.

2. Damaged Products

Any damage must be reported to us as soon as possible after delivery.

Customers should provide:

• Order number.
• Photographs of the package.
• Photographs of the damaged product.
• Photographs of the packaging material.
• Unboxing video, where available.

3. Return Request Period

Customers should contact us within 48 hours of delivery for any damage, wrong product or significant issue.

Requests received after this period may not be eligible for return or replacement unless otherwise required by applicable law.

4. Customized Products

Customized or made-to-order marble products are generally not eligible for return due to a change of mind, size preference or design preference after production has started.

However, if a customized product is materially different from the specifications approved by the customer, the matter may be reviewed individually.

5. Natural Marble Variation

Natural marble contains unique veining, texture and colour variations. Minor variations are natural characteristics of marble and handmade craftsmanship and do not normally qualify as defects or grounds for return.

6. Non-Returnable Situations

Returns may not be accepted for:

• Change of mind after delivery.
• Incorrect measurements provided by the customer.
• Customer-selected customization changes after production.
• Damage caused after delivery due to mishandling.
• Normal natural marble variations.
• Products modified or repaired by the customer or a third party.

7. Return Approval

Return requests are subject to review and approval. We may request photographs, videos and other information before approving a return or replacement.

8. Return Shipping

If a return is approved because the wrong product was supplied or the product was damaged before reaching the customer, we will determine the appropriate return/replacement shipping arrangement.

9. Replacement

Depending on availability and the nature of the issue, we may offer repair, replacement or refund as an appropriate resolution.

10. Contact Us

For return requests, contact:

Phone: +91 8824149405
Email: shreevaishnavmoorti@gmail.com