Refund & Cancellation Policy

At Shree Vaishnav Moorti Emporium, we carefully plan production, customization, packaging and shipping for every order. This Refund & Cancellation Policy explains when an order may be cancelled and when a refund may be issued.

1. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

A cancellation request can only be accepted before the order has entered production, customization or dispatch processing.

2. Ready-Stock Products

Cancellation of a ready-stock product may be considered if the request is received before dispatch.

Once the product has been dispatched, the request will generally be handled according to our Return Policy.

3. Customized / Made-to-Order Products

Customized products are created according to the customer's specifications. Once customization or production has started, cancellation may not be possible.

Any advance payment or customization amount may be non-refundable once production or customization work has commenced, subject to applicable law and the specific terms communicated at the time of order.

4. Refund Eligibility

A refund may be considered in situations including:

• An approved cancellation before production or dispatch.
• An approved return where replacement is not possible.
• A product being unavailable after payment has been received.
• A material issue with the delivered product that qualifies for a refund.

5. Refund Amount

The refund amount will depend on the reason for cancellation or return, the stage of production, applicable shipping costs and the terms agreed with the customer.

6. Shipping Charges

Shipping, packaging, customization or other service charges may not be refundable where the service has already been performed or the order has already been dispatched, except where required by applicable law.

7. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method where technically possible.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Payment Gateway Charges

Where applicable, payment gateway or transaction charges may be non-refundable if they have already been charged to us by the payment service provider.

9. Failed or Duplicate Payments

If an amount is debited from the customer's account but the order is not successfully created or the payment is otherwise confirmed as failed, the amount will be handled according to the payment gateway's settlement and refund process.

10. Damaged Products

For products damaged during transportation, customers should contact us immediately and provide photographs, packaging details and an unboxing video where available.

Depending on the circumstances, we may offer repair, replacement or refund.

11. Refund Timeline

Approved refunds will be initiated within a reasonable processing period. The final credit timeline depends on the payment provider or bank.

12. How to Request Cancellation or Refund

Please contact our support team with:

• Order number
• Customer name
• Registered mobile number
• Reason for cancellation/refund
• Relevant photographs or supporting documents, where applicable

13. Contact Us

Shree Vaishnav Moorti Emporium
1941, Khanjane Walon ka Rasta, 3rd Crossing,
Chandpole Bazar, Jaipur, Rajasthan 302001
India

Phone: +91 8824149405
Email: shreevaishnavmoorti@gmail.com